Refund and Returns Policy

Return Policy Overview

House of Definura
Last Updated: 08/09/2026

At House of Definura, we take pride in creating high-quality African luxury fashion designed with care and attention to detail. Because our collections include both ready-to-wear pieces and Made on Order garments, different return conditions may apply depending on the type of product purchased.

Please read this policy before placing your order.

1. READY-TO-WEAR RETURNS

Eligible ready-to-wear items may be returned if they are:

Unworn and unused
Unwashed
Undamaged
In their original condition
Returned with all original tags and packaging, where applicable

Items that have been worn, washed, altered, stained, damaged, or otherwise used may not be accepted for return.

Return period: [Insert number of days] from the date you receive your order.

2. MADE ON ORDER & BESPOKE ITEMS

House of Definura offers Made on Order and bespoke services, where garments can be created according to your measurements, style preferences, and fabric choice.

Because these pieces are created specifically for you, Made on Order and bespoke items are generally not eligible for return or exchange due to a change of mind, incorrect size selection, or personal preference.

Customers are responsible for providing accurate measurements and confirming their chosen specifications before production begins.

If you receive a bespoke or Made on Order garment with a confirmed production error or a fault attributable to House of Definura, please contact us so we can assess the issue and determine an appropriate solution.

3. FABRIC AND HANDCRAFTED VARIATIONS

Many Definura garments use hand-woven Aso Oke and other African textiles. These materials can naturally have variations in texture, colour, pattern placement, and finishing.

For example, the placement of Aso Oke patterns or textile patches may vary from one garment to another. Such variations are part of the character of handcrafted materials and do not automatically qualify an item for return.

Similarly, garments featuring original hand-painted artwork may have individual artistic variations because each piece is created as a distinctive work of wearable art.

4. WRONG OR DAMAGED ITEMS

If you receive:

The wrong product
A different size from the size ordered
A significantly damaged item
An item with a manufacturing or production defect

please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

Your order number
Your name
A description of the problem
Clear photographs of the item
Photographs of the packaging where relevant

Our team will review the information and advise you on the next step.

5. HOW TO REQUEST A RETURN

Before sending an item back, please contact House of Definura to request return instructions.

Your request should include:

Name:
Order Number:
Item:
Reason for Return:
Photographs, where applicable:

Do not send an item to us without following the return instructions provided by our team.

6. RETURN SHIPPING

For a return caused by a customer’s change of mind, incorrect size selection, or personal preference, the customer may be responsible for the cost of returning the item.

Where the return is due to an incorrect item being supplied or a confirmed defect attributable to House of Definura, we will determine the appropriate return and replacement arrangements.

Specific return-shipping charges and procedures should be confirmed by Definura before this policy is published.

7. EXCHANGES

Eligible ready-to-wear items may be exchanged where the requested replacement is available.

Exchanges are subject to the item’s condition and the applicable return requirements.

Made on Order and bespoke garments are generally not eligible for exchanges based solely on a change of mind or personal preference because they are created specifically according to the customer’s requirements.

8. REFUNDS

Once a returned item has been received and inspected, House of Definura will determine whether it qualifies for a refund.

If approved, the refund will be processed using the applicable payment method or another appropriate method communicated to the customer.

Refund processing timeframe: [Insert timeframe].

Shipping charges may be non-refundable where permitted by applicable law and depending on the reason for the return.

9. ITEMS THAT CANNOT BE RETURNED

Unless required otherwise by applicable law, the following may not qualify for return:

Made on Order garments
Bespoke garments
Personalised garments
Items that have been altered at the customer’s request
Worn or washed garments
Damaged or stained garments
Items returned without the required original condition or packaging
Items returned outside the applicable return period

10. SIZE AND FIT

We provide size guidance to help customers select an appropriate size.

Customers should carefully review the available size information before ordering.

For Made on Order and bespoke garments, customers are responsible for providing accurate measurements.

If you are unsure about your size, please contact our team before placing your order so that we can assist you.

11. INTERNATIONAL RETURNS

Customers outside Nigeria may be responsible for return shipping costs, customs charges, duties, taxes, or other costs associated with returning an item.

International customers should contact House of Definura before sending a return so that the correct procedure can be provided.

12. SALE AND PROMOTIONAL ITEMS

[Definura should insert its actual policy here.]

For example, the brand may decide whether discounted or promotional items are eligible for return or exchange.

Any restrictions applicable to sale items will be clearly communicated at the time of purchase.

13. OUR COMMITMENT TO QUALITY

House of Definura is committed to creating distinctive luxury fashion through African heritage textiles, contemporary design, original artistry, and thoughtful craftsmanship.

Our goal is to create investment pieces designed to be valued and cherished for years rather than following short-lived fast-fashion cycles.

If there is a genuine issue with an item you have received, please contact us. We will review the situation fairly and work with you toward an appropriate resolution.

14. YOUR LEGAL RIGHTS

Nothing in this Return & Refund Policy is intended to remove or limit any consumer rights that cannot legally be excluded under applicable law.

Where applicable law provides you with rights that are more favourable than this policy, those rights will continue to apply.

15. CONTACT US

For return, exchange, refund, or order-related enquiries, please contact:

House of Definura
Lagos, Nigeria
Phone: +234 812 277 7060
Website: www.Definura.com
Instagram: @definura

Email: Info@definura.com